Frequently Asked
Questions

Eucalyptus Dining operates a Black Tie Preferred / Smart Formal dress code. Gentlemen are required to wear a jacket in all areas of the venue, including the restaurant and casino floor. Sportswear, casual footwear, and shorts are not permitted. Management reserves the right to refuse entry to guests whose attire does not meet this standard.

Reservations can be made through our contacts page, by phone at +61 7 3846 5173, or by email at [email protected]. VIP members may reserve directly through their relationship manager. We recommend booking at least 48 hours in advance for standard reservations and 7 days for private dining experiences.

Standard à la carte reservations can be cancelled without penalty up to 24 hours before the booking. Chef's Table and Private Dining deposits ($150 per person) are non-refundable within 72 hours of the booking date. Full details are available on our Refunds page.

Absolutely. Our kitchen can accommodate all dietary requirements including vegan, vegetarian, halal, gluten-free, and all major allergies including nuts, shellfish, dairy, and gluten. Please advise us of any requirements at the time of booking. Our chef will design a tailored menu for affected guests.

The tasting menu is an 8-course progression of seasonal dishes selected by the kitchen, changing quarterly. It represents the fullest expression of our cuisine. The à la carte menu offers a selection of individual dishes including entrees, mains, and desserts from which guests compose their own meal. Both menus are accompanied by our full beverage list.

Children are welcome in the main dining room for dinner reservations when accompanied by adults. The gaming floor, bar areas, and all private gaming salons are restricted to guests aged 18 years and over. We ask that parents consider our dress code requirements when bringing children to the venue.

The Chef's Table is available Thursday through Saturday, with sittings at 7pm and 9:30pm (Saturday only). Bookings must be made at least 7 days in advance. The minimum party size is 4 guests and maximum is 8. A deposit of $150 per person is required to confirm the booking.

A Sunday lunch service is available from 12pm to 4pm. On Friday and Saturday mornings, a rooftop sunrise breakfast is available from 5am to 8am for guests who have extended their evening. Our main dinner service operates Tuesday through Sunday from 6pm.

Yes. We have extensive experience hosting proposals, anniversaries, and other significant celebrations. We can arrange bespoke table setups, custom menus, floristry, sommelier-selected Champagne, and personalised service. Contact our concierge team via the contacts page to discuss your plans.

Yes. The Midnight Menu is available to all guests who are in the venue from midnight onwards on Friday and Saturday evenings. Orders can be placed directly with your floor butler or server. Delivery to gaming tables is available through the dedicated gaming floor butler service.

Our standard gaming floor offers European Blackjack (6 tables), Punto Banco Baccarat (4 tables), European Roulette (3 wheels), and Casino War (2 tables). Poker tables (Texas Hold'em, Omaha, Seven-Card Stud) are available in private suites by advance booking. The VIP salon features additional high-limit versions of all main table games.

Standard floor minimum bets range from $10 (Roulette) to $50 (Baccarat). Maximum bets range from $2,500 to $10,000 on the standard floor. VIP salon limits are significantly higher. Full details are on our Pricing page.

Yes. We take responsible gambling very seriously. We offer pre-commitment limits, self-exclusion, on-site counsellor referral, and comply fully with the Queensland Responsible Gambling Code of Practice. GamblingHelp Online is available free of charge on 1800 858 858. Our Responsible Gambling Concierge is available throughout all gaming hours.

Photography and video recording are strictly prohibited on the gaming floor and in all private gaming salons. This policy exists to protect the privacy of all guests. Photography is permitted in the restaurant and bar areas at the discretion of management. Our team will ask guests to stop photography if it is causing discomfort to other guests.

Jackpot wins are verified by our Gaming Director before payment. Winnings are paid via secure electronic transfer for amounts over $5,000. Cash payments are available for smaller wins up to $2,500. All wins above $10,000 are reported to the Australian Transaction Reports and Analysis Centre (AUSTRAC) as required by law.

Yes. Self-exclusion is available at any time. You can speak discreetly with any member of staff or approach the Gaming Director's office directly. Self-exclusion can be for a specified period (minimum 30 days) or permanent. We can also enrol you in Queensland's multi-venue self-exclusion scheme, which applies across all licensed Queensland gaming venues.

Our gaming operations are audited quarterly by Gaming Laboratories International (GLI) and certified by eCOGRA. All card games use multi-angle optical shuffle verification. Our annual OLGR audit report is publicly available on the Queensland OLGR website. We operate with full transparency and welcome regulatory scrutiny.

Silver and Gold memberships can be applied for via our VIP Casino Membership page or by contacting our membership team directly. Black Diamond membership is by invitation only — typically extended following a period of Gold membership. Applications are reviewed by the Eucalyptus Membership Committee within 14 business days.

No. Membership is strictly personal to the named holder and is non-transferable. Benefits cannot be shared or gifted to other individuals. Guest invitations are available — members may bring guests to members events subject to availability and advance notice to their relationship manager.

Annual membership fees are non-refundable once the membership period has commenced. If your application is declined, any application fee paid will be refunded in full. Membership fees are not refundable for terminations due to breach of house rules or conduct grounds. Full details are in our Terms & Conditions.

Yes. All members receive priority access to all ticketed events, with Black Diamond members receiving reserved seating for all Gala evenings without additional cost. Gold members receive one complimentary entry per Gala event per year. Silver members receive 30-day priority booking windows for all events before general release.

Members accumulate loyalty points on all dining, gaming, and experience purchases. Points are accrued at 1 point per $10 spent and can be redeemed for dining credits, experience upgrades, or exclusive merchandise. Silver members earn at 1x, Gold at 1.5x, and Black Diamond at 2x the base rate. Points expire 24 months after accrual.

Selected Eucalyptus benefits, including priority reservations and concierge assistance, extend to our hotel and hospitality partners in Brisbane and the Gold Coast. A full list of partner venues is provided to members upon acceptance. Benefits at partner venues are subject to availability and do not include gaming access.

Every member is assigned a dedicated relationship manager who handles all reservations, event bookings, concierge requests, and any issues that arise. Gold and Black Diamond members have a direct mobile number for their manager. Silver members contact their manager via the dedicated members email. Response time is guaranteed within 4 hours during business hours.

Yes. Full venue buyouts for up to 320 guests are available. A buyout includes exclusive use of all three floors, a custom menu designed by the executive chef, AV support, dedicated bar and gaming team, valet for all guests, and a dedicated event manager. Buyout enquiries should be made via our contacts page with at least 4 weeks' notice.

Yes. Our venue includes a full AV suite for conferences of up to 80 delegates, including a 4K LED presentation wall, wireless microphone system, streaming capability, and dedicated AV technician. Additional AV requirements can be arranged through our partner production company. Full AV specifications are available on request.

Event cancellations more than 30 days before the event receive a 75% refund. Cancellations 14–30 days before receive 50%. Cancellations within 14 days are non-refundable. If we are unable to host your event due to circumstances beyond our control, we will offer a full credit note or reschedule. Full details are in our Refunds page.

We recommend a minimum of 4 weeks for small corporate dinners (up to 20 guests) and 8–12 weeks for larger events and buyouts. For our Grand Gala and other headline events, bookings open 6 months in advance. Our events team is available to discuss your timeline and advise on the earliest available dates.

Yes. Casino-themed events with the gaming floor open exclusively to your guests are one of our most popular corporate formats. All gaming at corporate events is conducted with non-cash chips — prizes are arranged separately. All gaming staff, dealer supplies, and chips are included in the event package. Queensland gaming law applies throughout.

Eucalyptus Dining does not currently offer off-site catering. All events are held within our South Brisbane venue. Our rooftop pavilion is available as a supplement to indoor events, accommodating up to 60 additional guests in three enclosed glass domes. The rooftop is weather-dependent and subject to advance booking.

Eucalyptus Dining is located at 168 Grey Street, South Brisbane QLD 4101. We are a 5-minute walk from South Brisbane train station and directly opposite South Bank Parklands. The private guest entrance is on Lower Boundary Road — our team will greet you at the door.

Complimentary valet parking is available for all dinner reservations. Self-parking is available at the South Brisbane Riverside Markets carpark on Ernest Street, or at the Cultural Centre carpark on Melbourne Street. Our valet team will retrieve your vehicle on departure — typically within 4 minutes of request.

Yes. Eucalyptus Dining is fully accessible. We have step-free access at the Lower Boundary Road entrance, lift access to all three floors, accessible bathrooms on each level, and can accommodate guests using wheelchairs or mobility aids across all dining and gaming areas. Please advise us of any access requirements when making your reservation.

Eucalyptus Dining is open Monday to Thursday 6pm–2am, Friday and Saturday 6pm–4am, and Sunday 12pm–10pm. The kitchen closes 90 minutes before venue closing. The rooftop sunrise breakfast operates 5am–8am Friday and Saturday mornings. Public holidays may vary — please check with our team before visiting.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Cash is accepted for gaming transactions and tips. Cash gaming chip purchase is available up to $5,000 at the cashier — amounts above this require advance notice and may be subject to identity verification under Australian AML legislation.

Yes. We operate a staffed cloak room at the main Lower Boundary Road entrance, available throughout opening hours. Coats, bags, and luggage can be checked at no charge for all dining guests. Items are covered by our basic insurance up to $500 per item — we recommend not leaving valuables in the cloak room.

Yes. Eucalyptus Dining gift certificates are available in any denomination from $100 upwards and are valid for 36 months from the date of issue. They can be used toward dining, gaming experiences, or membership applications. Gift certificates can be purchased via our contacts page or in person at the venue reception.

Guests may share photos from the restaurant and bar areas on social media with our permission. We ask that you do not tag the venue in content that includes other guests without their consent, and strictly observe the no-photography policy on the gaming floor. Content that could identify anonymous guests or gaming activity will be requested for removal.