Refund & Cancellation Policy
Effective: 1 January 2026
At Eucalyptus Dining, we strive to provide exceptional experiences. We understand that plans sometimes change, and this Refund and Cancellation Policy has been designed to be fair to all guests while protecting the integrity of our reservation system and the livelihoods of our team.
Dining Reservations
Standard à la carte reservations may be cancelled or modified without penalty up to 24 hours before the reservation time. Cancellations made within 24 hours of the reservation time, or no-shows, may incur a charge of $75 per person where a credit card guarantee is held. For large group bookings (6 or more guests), cancellations must be made at least 72 hours in advance to avoid a charge.
Chef's Table & Private Dining
A deposit of $150 per person is required to secure a Chef's Table or Private Dining reservation. This deposit is fully deductible from your final bill. Deposits are non-refundable for cancellations made within 72 hours of the booking date. For cancellations made more than 72 hours before the booking, deposits will be refunded in full to the original payment method within 7–10 business days. In the event that Eucalyptus Dining cancels or significantly alters your booking, a full refund of the deposit will be provided.
Membership Fees
Annual membership fees for Silver, Gold, and Black Diamond tiers are non-refundable once the membership period has commenced. If your membership application is declined by our Membership Committee, any application fee paid will be refunded in full within 7 business days. If you wish to downgrade your membership tier during the annual period, the difference in fee is non-refundable. Membership may be placed on hold at management's discretion in exceptional circumstances.
Events & Venue Hire
Event deposits and fees are governed by the individual event agreement signed at the time of booking. In general: cancellations more than 30 days before the event receive a 75% refund of all fees paid; cancellations 14–30 days before the event receive a 50% refund; cancellations within 14 days of the event are non-refundable. If Eucalyptus Dining is unable to host your event due to circumstances beyond our control, we will work with you to reschedule or provide a credit note.
Experiences & Masterclasses
Sommelier Experiences, Wine Vault dinners, Truffle Masterclasses, and similar ticketed experiences may be cancelled for a full refund up to 48 hours before the session. Cancellations within 48 hours are non-refundable. Transfers to another date are permitted subject to availability and must be requested at least 48 hours before the original session.
Gift Certificates
Eucalyptus Dining gift certificates are non-refundable and non-redeemable for cash. They are valid for 36 months from the date of issue and may be used toward any dining experience, event, or product available at the venue. Lost or stolen certificates cannot be replaced unless the original certificate number and proof of purchase are provided.
How to Request a Refund
To request a refund or discuss a cancellation, please contact our Guest Relations team at [email protected] with your booking reference, name, and the reason for cancellation. We will acknowledge your request within 24 hours and process eligible refunds within 7–10 business days to your original payment method.
Consumer Guarantees
Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If a service provided by Eucalyptus Dining does not meet consumer guarantees under the Competition and Consumer Act 2010, you may be entitled to a remedy including a repair, replacement, or refund. Please contact us in the first instance to discuss any concerns about the quality of our services.